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  • F.A.Q

    What types of payment do you accept?

    We accept all major credit cards: MasterCard, Visa, American Express, and Discover, and PayPal.

    Do you ship internationally?

    Yes, we ship almost all around the world. *International orders are subject to import, duties, and customs taxes, which are applied once your shipment reaches the country of destination. We cannot predict what your particular charges may be. For more information regarding your country's custom policies please contact your local customs office. All taxes, duties and customs fees are the responsibility of the recipient of the package. Your local carrier may be able to give you information on the method of payment accepted for the duties, taxes and other fees collected upon delivery.

    Where do you ship the products from?

    We ship from our warehouse in California or sometimes from our overseas locations including India, Singapore, China or Peru. We source from reliable vendors of best quality from around the world. We sample each item and even visit factories to ensure the best quality and sustainable practices.

    I ordered multiples items but only received one of them, where are others?

    To ship items faster, sometimes we ship them separately. You may receive one of them earlier than the other one. Which is normal and it’s our standard operating procedure.

    How do I use my discount code?

    You can enter the discount code during the checkout process. Just go to your Cart (top right corner) and proceed to Checkout. Right below the cart items will be a Discount box, just enter your coupon code then click Apply. *We cannot apply the discount once an order is already submitted.The discount code should be placed before check out. You can still use the promo code on your next order. *Discount codes are also only valid one time use per customer.